Returns and Refunds

We endeavor to make sure the products you order arrive in perfect condition. In the unlikely event that you are unhappy with your purchase, you may return it to us in its original condition.  This must be within 14 days of receipt (boxed, unopened, with all seals and shrink-wrap intact, if applicable.). Products will not be accepted unless a Return Form has been issued by us and returned with the goods. (See the Returns Procedures section below). All electrical items are non-returnable.

You have the right to cancel your order within 7 days of delivery. You must notify us by email ( parts@ams4ktm.co.uk ) of your intention to cancel within 7 days of delivery.  After notification we will email you a Returns Form that must be returned with the goods. 

How to return a product

We will not accept any product that is incomplete or not in a re-sellable/unusable condition unless faulty.  Items returned to us not in re-sellable/unusable condition may be returned to you and may incur additional postage charges.

Where to send your returns

Once your return has been authorised by our Returns Centre, please send your returns to the address below.

AMS Motorcycles Limited
Returns Department
Severn Drive
Tewkesbury Business Park
Tewkesbury
Gloucestershire
GL20 8SF

How and when refunds are processed

Refunds are processed once we have received and processed the returned product/s and we will issue a refund in the same form of payment originally used for the purchase within 7 business days of our receiving your return.

How refunds are calculated

Full refund of the cost of the goods is wholly conditional upon the above conditions being met and the refund will only be authorised after a full inspection of the goods by our Returns Centre to check for completeness and correct product return. Please note: If a part is ordered incorrectly, a re-stocking fee of 25% plus postage will be deducted from any refund issued. All special order products (S*Order) are non-refundable. If your order qualified for free postage, the cost of this postage will be deducted from the refund. This does not affect your statutory rights.